Shipping Policy

We currently ship to the following locations:

UK, Guernsey, Jersey, Isle of Man

Ireland

Austria

Belgium

Denmark (mainland)

France (mainland)

Germany 

Italy (mainland)

Portugal

Spain (mainland)

Sweden

 

We offer FREE Standard UK Delivery (Royal Mail 2nd Class - 2 to 3 business days)*

*Minimum spend may apply

 

Shipping Policy

Our lead-times vary throughout the year; please check website for additional information. No orders are packed or posted on Saturdays, Sundays or Bank Holidays.  

Items are shipped using Royal Mail or other courier Standard 2-3 business day untracked service (UK).  International Orders can take several days longer, even within the EU, so please allow up to 10 days for delivery.

Royal Mail offers approximate delivery times, but there are sometimes delays. We do not guarantee delivery dates - all delivery windows are approximate.

Please note that we cannot instruct Royal Mail on how to deliver your parcel or where to place it in the event that you're not home to accept a delivery. Any instructions you have should be placed in a highly visible place, such as your front door.

As Royal Mail 2nd class is not a fully tracked or signed for service, items can be listed as "delivered" even if you are not home to receive them - to prevent them from ending up with a neighbour, shed or other unknown location, please take the simple step of providing delivery instructions to the postie in a visible place.  This goes a long way to prevent loss or delay. 

We are not able to refund lost orders that are marked as "delivered" in the Royal Mail system.

If you do not receive your parcel within 5 business days (10 for international orders) of dispatch, please 1) Check for a "sorry we missed" note; 2) Check with a neighbour and in the shed; 3) Check with your local post office/depot

If you are not home to receive delivery, you may need to check at your local post office or depot. Uncollected parcels are quickly returned to sender. 

We cannot offer refunds on personalised items. We are not able to refund our postage & packing costs on orders that have been returned to us after a failed delivery attempt. If a parcel is returned to sender, we can resend it provided shipping is paid for by the customer.

If you do not receive your order within 5 days of the expected delivery date, please let us know immediately so that we can help you locate it.  

Please note: any FREE shipping codes used only apply to Standard, Untracked service.