As a small business that already donates 10% of its profits to charity, Bloomtown is not able to respond to the following types of enquiries:
X Charity donations
X Goody Bag Inclusions / FOC Marketing
X Free samples
Unsolicited requests and marketing will be deleted and reported. Thank you for your understanding.
The two of us are busy in the workshop blending, pouring, wrapping & ribboning your orders, so before sending us a message or calling us, we kindly ask that you please read through the common queries below:
Haven't received an order confirmation or dispatch email from us (after 3 full working days have passed since you placed your order)?
Please check your SPAM folder or contact your email provider to ensure all of our system emails are reaching you. Add bloomtown.co.uk to your safe list.
If you need to change products, messages, names or addresses after an order has been placed, we will need to cancel and refund the original order, and you will need to place a new order with the correct details please. Please email email@example.com with the subject line "Cancel Order XXXX" and ignore the auto reply.
Dispatch and Delivery Time Frames:
We're doing our utmost to dispatch orders within 2-3 working days of payment, and in many instances Royal Mail is still delivering within 3 working days, however in some cases they are taking 2-3 extra working days, so please allow for this extra time.
We don't like making promises we can't keep, so we're not able to agree to dispatch or delivery any quicker than stated when placing your order. Asking us to speed up your order may actually delay your order as we will need to correspond with you and confirm you are okay with the orignal estimated delivery date.
Royal Mail 2nd class is not a fully tracked service, so you will only see an update if there is a delivery or attempt. You can check this by clicking on the grey button on your order confirmation email (check junk folder) and following the tracking link.
Wholesale & Trade Stockist / Gift Box Enquiries:
If your code isn't working, please check the minimum order value or product restrictions. Note that when signing up for our new customer discount, this may take up to 15 mins to arrive in your inbox - also check your junk folder. Codes need to be entered at checkout, and unfortunately we're not able to apply codes after an order has already been placed. You can either save your code to use on a future order, or send us a message asking to cancel/refund your original order so that you can place a new order using your code.
For other questions, check out our FAQ page:
If your message is in reference to an order you have received, please include your order number with your message, thank you!